Terms & Conditions

In case of any concerns, please send us photographs of the items to ascertain the reason for return which can be initiated from “My Account” section. Once the return is accepted for refund, you would be contacted by our Customer Care team for product collection. You will need to retain the item with all its seals and trappings (boxes, bags, tags, stickers, etc.) intact along with the Original Invoice. You can retain a copy of the Invoice for reference and future correspondence. For any further clarifications do get in touch with our friendly customer care folks.

Nirmals Easy Return Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the Paid amount for an item.

On certain Products, the Seller’s or Brand’s Warranty may supersede Nirmals Easy Return Policy.

Nirmals will pick up the product that you wish to return from your doorstep; however locations where we do not have a reverse pick up facility, we may request you to self-ship the product to us.

Customized orders cannot be returned.

Once your return claim is Accepted, Refunds will be processed within 48 Hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.

 

Cancellations:

We accept cancellation of confirmed orders till the end of the next day, provided the products have not been shipped yet. If you are initiating the cancellation through “My Account”, the amount will reflect in your Website* Wallet within 24 working hours.

For example:

  • If an order has been placed today and you want to cancel it either today or tomorrow before the product is shipped, then we’ll accept the cancellation.
  • If an order has been placed today and you want to cancel it either today or tomorrow after the product is shipped, then we will not be able to accept the cancellation.

For customers who call us, once the cancellation is processed, the amount will reflect in the original source of payment. You’ll also incur a small deduction (service fee by the Payment Gateway) to the tune of 1.5% on the paid value of the transaction.