ORDER & TRACKING

To check the status of your order, please ‘Sign in’ and click on ‘My Account’. Once in My Account, locate and click ‘Order’. This is the section which contains information about all the orders you have placed with Nirmals.com. Select the order you wish to track, and finally click on ‘Track’, this link will take you to our courier partner’s website wherein you can see the delivery status of your order.

You will receive an email notifying you when your order has been confirmed. You can also go to ‘My Account’ section and click on ‘Order History’ to check the status of your order.

You can track your order by signing into ‘My Account’. Click on ‘Order History’, select the order you wish to track, and finally click on ‘Tracking Code’. You will also receive an email notification when your order is dispatched from our warehouse.

If upon opening your order packet, you discover that an item is missing, please contact our Customer Service at 09643002663 (Tuesday – Sunday 10:30 AM to 6:30 PM) or mail us at customer@nirmals.com

Please contact our Customer Service at 09643002663 (Tuesday – Sunday 10:30 AM to 6:30 PM) or mail us at customer@nirmals.com

Please contact our Customer Service at 09643002663 (Tuesday – Sunday 10:30 AM to 6:30 PM) or mail us at customer@nirmals.com

You can cancel an order only within 12 hrs of placing the order. For further details read our Retrun & Cancellation Policy.

Any defective product will be eligible for a replacement. The moment you receive the order, please inform our Customer Service at 09643002663 (Tuesday – Sunday 10:30 AM to 6:30 PM) or mail us at customer@nirmals.com. For further details click on the Returns section on this page or go to our Return Policy.

PAYMENT INFORMATION

Nirmals.com offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. We also offer Cash on Delivery service to our valued guests towards the selective products.

There are no hidden charges when you make a purchase on Nirmals.com. The charges you see on the checkout page, before you make payment, are the final prices for your order.

Absolutely. Your personal information and security is important to us. We use, a secure online payment gateway and all orders are processed through this system. We strive to ensure that every credit card transaction occurs within a secure environment.

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service at *09643002663* for assistance (Tuesday to Sunday 10:30 am to 6:30 pm).

All successful transactions are notified through a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Service at *09643002663* for assistance (Tuesday to Sunday 10:30 am to 6:30 pm). Equally all unsuccessful transactions also receive an email.

RETURNS

Please contact our Customer Service at *09643002663* (Tuesday to Sunday 10:30 am to 6:30 pm) or mail us at customer@nirmals.com. You can also submit your Return Request by signing into ‘My Account’.  For further details, you can read our Return Policy.

SHIPPING

As a special privilege to our valued guests, Nirmals.com provides free shipping on all orders of Rs. 1,250/- and above. Orders below Rs.1,250/- (for normal delivery) Rs. 100 will be charged.

Nirmals.com offers standard Delivery options for all the Orders, which takes up to 5-7 business days, depending upon the shipping location.

For all prepaid orders made through an online payment method, you will receive your order packet within 5 – 7 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped by surface courier.

All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition.

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Service at 09643002663 (Tuesday – Sunday 10:30 AM to 6:30 PM). We will offer a replacement, depending on your preference and product availability.

Yes, you will be asked to sign a delivery form, in which you confirm that the package is delivered in the correct condition (without obvious tamper or damage on the outer package).

Our Shipping Partner will call you prior to the delivery, confirming your availability. However for any reason if you are still not available at your home, Our Shipping partner will try 3 delivery attempts before sending the order packet back to us. All Non-Delivered COD Returns will be treated as cancelled products and all Pre-paid orders amount shall be refunded in form of Store Credits to your Nirmals.com account.

You can track your order by signing in to ‘My Account’. Once on the page, click on to ‘Order’, then by clicking on ‘Tracking Code’, you can get the complete transit detail of your order. For further assistance, please contact our Customer Service at 09643002663 (Tuesday – Sunday 10:30 AM to 6:30 PM) or mail us at customer@nirmals.com

You can reach our Customer Service at 09643002663 (Tuesday – Sunday 10:30 AM to 6:30 PM) or alternatively email us at customer@nirmals.com.

At the moment, we are shipping only in India. But we accept all International Credit Cards to ship anywhere in India. Also, we are working towards getting you a world-wide shipping in the near future.

ACCOUNT MANAGEMENT

My Account’ is a section created on our website, once you sign up with us. It helps you view and manage your transactions and orders anytime on our website. It allows you to:

  • Manage/edit all your personal data like address, phone number, email id
  • Change your password
  • Track the status of your orders
  • Review past purchases
  • Access your wish list
  • Save your billing address for faster shopping

Effortlessly! The moment you sign up on our website your Nirmals.com account is automatically created.

The moment you sign in, click on ‘My Account’. Click on ‘Account Details’ and now you can edit the details you would like to change.

Absolutely. There is no cost associated with setting up an account with Nirmals.com.

Click on ‘Sign In’ (on the top right corner of every page). It will open a pop-up box where you can fill the information, locate a link ‘Forgot your password’. By clicking on this link you will be asked for your registered email address on which you will be sent the new password link.